But as he approached the desk, the gate agent gave him an apologetic look. “Sir, it seems there’s been an issue with our seating. The flight is overbooked, and we don’t have any more space in business class.”
Carl felt his excitement turning into frustration. After all the hard work he had put into his work project, now this? He took a deep breath to steady his voice. “What do you mean overbooked? I paid for a business class seat weeks ago.”
The agent nodded, her expression sympathetic. “Yes, I understand you booked a seat in business class. Unfortunately we’ve had several passengers with upgraded tickets show up for this flight, more than we have space for. I’m so sorry for the inconvenience, but we will need to move you to economy for this flight.”
Carl clenched his jaw, trying to hold back his rising anger. This was unbelievable. After endless days of stressful meetings and high-pressure negotiations, he had been looking forward to a peaceful flight home in the spacious business class cabin.
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